Delivery, Returns & Refunds Policy – Green Tree Play (Ireland)
Delivery & Returns
At Green Tree Play, we want everything to be simple and stress-free from the moment you order to the day it arrives in your garden.
If you ever have a question, just contact us — we’re always happy to help.
🚚 Delivery
Where We Deliver
We deliver throughout Ireland.
If you’re unsure about access or location, feel free to contact us before ordering.
Delivery times
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Most in-stock items arrive within 2–5 working days.
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Made-to-order play equipment may take 2–8 weeks.
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We’ll confirm delivery details after your order is placed.
During busy seasons, delivery times may be slightly longer.
How Delivery Works
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Smaller items are delivered by courier.
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Larger products like playhouses are delivered by our team with large van. Usually it's assembled on the same day.
If you have any access restrictions, let us know in advance so we can plan properly.
Delivery Charges
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Playground accessories €10.99
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Playground Slides €29.99 up to 2 same size slides, with every other smaller accessory free.
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Made to order playframes delivery and assembly FREE for products priced over €900. Under that delivery and assembly charge may apply. You will be given full price at the checkout
🔁 Returns
Changed Your Mind?
If you purchase online, you have 14 days from receiving your order to let us know if you’d like to return it.
Items must be:
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Unused
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In original packaging
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In resalable condition
Return shipping costs are the responsibility of the customer unless the item is faulty.
For made to order play equipment (all wooden structures) you have a right to cancel and receive full refund only if you notify us in writing within 48h. from ordering.
Refunds
Once we receive and inspect the item, we’ll process your refund within 7–14 days using your original payment method.
⚠ Damaged or Faulty Items
Please check your order on arrival.
If anything arrives damaged:
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Contact us within 48 hours
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Send photos to info@greentreeplay.ie or WhatsApp us on 087 0609252
We’ll sort it quickly — whether that means a replacement, repair, or refund.
Installation
If you’ve booked installation:
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Dates will be agreed in advance.
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Play frames are usually assembled on the day of delivery. Most of the times it takes 2-5h. to complete.
If you need to reschedule, just let us know.
